Instrument Service Plans
Covaris is committed to maximizing the performance and longevity of your instruments with our comprehensive service plans for all Focused-ultrasonicator instruments and the CP02 cryoPREPDry Pulverizer. To keep your equipment operating at peak efficiency, we highly recommend our Annual Preventative Maintenance (PM) service, which includes expert cleaning, precise adjustments, and any required validations to ensure optimal functionality. Choose from our Bronze, Silver, or Gold service plans, each providing 12 months of dedicated support, proactive maintenance, and the assurance that your Covaris instruments will continue to deliver exceptional results using Biology at the Speed of Sound™. With Covaris, you gain more than just service—you gain peace of mind, reliability, and peak performance.
Covaris Service & Support: Fast, Reliable, and Designed for You
Seamless & Speedy Repairs
- - Fast Turnaround: Get your instrument back to peak performance in just ~6 days
- - Priority Service: Enjoy a same-business-day response for service requests
- - Hassle-Free Scheduling: On-site visits booked within 2 days, minimizing downtime
Expert Support Wherever You Need It
- - On-Site Engineering Excellence: Skilled technicians provide in-lab repairs across the US, UK, and EU
- - Instant Remote Assistance: 61% of issues are resolved quickly via phone support
- - Flexible Repair Options: Remote service solutions available for added convenience
Customer-First Commitment
- - Unmatched Service & Sales Balance: A 1:1 ratio of Service Engineers to Sales Reps ensures dedicated, personalized support
- - Exceptional Customer Satisfaction: A Net Promoter Score (80%), exceeding industry standards and proving our commitment to your success
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Resources
Protocols
Protocols for AFA-enabled applications on Focused-ultrasonicator and cryoPREP instruments.
Product Inserts & User Manuals
Product Inserts and User Manuals for Focused-ultrasonicator and cryoPREP instruments, reagent kits and consumables.
