Careers

Covaris, Inc. (www.covaris.com) is a rapidly growing, profitable, technology company headquartered in Woburn, Massachusetts, USA. Covaris has developed a proprietary and patented Adaptive Focused Acoustics^® (AFA^®) technology platform which is utilized in sample preparation processes in the analytical and life sciences industries worldwide. Covaris AFA has become the gold standard for DNA fragmenting in the Next-Generation Sequencing market. Covaris AFA is used by the largest and most productive genome centers.

Covaris AFA and other proprietary products have unique and competitive advantages for scientists working in Genomics, Proteomics and Epigenomics research.

The Associate Field Service Specialist role is an ideal position for a technical support specialist, field service engineer, or biomedical engineer with demonstrated strong communication skills and customer focus. Role will be organized around two main duties.

1. First point of contact for Field Service support questions and troubleshooting problems.

2. Service Quoting

It includes direct customer contact, primarily by telephone or email, to respond to customer queries and complaints. Technical writers must combine scientific knowledge with the writing skills to present complex technical and life sciences information clearly and accurately for a range of different audiences.

This position is mainly office based and reports to the Director of Global Service.

The employee may be required to perform all, or a combination of the following essential responsibilities as determined by business necessity.

Technical Support

Provide a high level of support to customers using Covaris products, instruments.

• Respond to, record in Salesforce, and answer customer pre-sales, post-sales, and complaint related questions. Monitor technical support phone and Salesforce queue. Create service cases in Salesforce. Triage customer issues. Resolve customer issues remotely. Allocate resources to resolve issues onsite as required.
• Coordinate with all Covaris departments as needed to execute Technical Support responsibilities. Examples:
  • R&D – Customer questions and product feedback.
  • Marketing – New product information.
  • Sales – New Lead information, key accounts monitoring
  • Quality – Report complaints, update processes to maintain high quality.
• Stay current on new and existing products, applications, and techniques.
• Service Quoting Creates billable service quotes as needed and communicates with customers while awaiting purchase order. Understands service entitlements and acts appropriately with business goals in mind.

In addition to the essential responsibilities listed above, the employee may be required to perform other non-essential functions. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

• 4 Year degree life or physical sciences. Experience with molecular biology, Next Generation Sequencing, nucleic acid extraction, and/or proteomics.
• Interest and ability to work with customers via phone and email.
• Excellent and demonstrated communication (written and verbal) skills.
• Understanding of various service entitlement types.
• 2+ years’ experience in laboratory environment or working with lab instrumentation.
• Experience in a customer facing role a plus.
• Excellent computer skills using Microsoft Office Suite, Salesforce.
• Previous experience with salesforce highly desired.
• Ability to work individually or in a team environment.
• Detail oriented.

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

Join a rapidly growing, profitable, privately-owned, technology company headquartered in Woburn, Massachusetts, USA. Covaris has developed a proprietary and patented Adaptive Focused Acoustics^® (AFA^®) technology platform which is utilized in sample preparation processes in the analytical and life sciences industries. In particular, Covaris AFA has become the Scientist’s Standard for DNA fragmenting in the Next-Gen Sequencing market. Covaris AFA is used by the largest and most productive genome centers worldwide. Covaris AFA and other proprietary products have unique and competitive advantages for scientists working in Genomics, Proteomics and Epigenetics research. The AFA technology enables very high-throughput pre-analytical processes in multiple research applications using our own set of instruments, consumables and reagents.

The employee may be required to perform all or a combination of the following essential responsibilities as determined by business necessity.

We are looking for a highly motivated individual to join the Commercial Team as Regional Sales Manager of East Coast. Key responsibilities include increasing the performance, execution and productivity of the assigned team members, although secondary goals include sharing experiences to aid the overall advancement of the adoption of AFA technology within the life sciences and clinical diagnostics markets. Primary activities include but are not limited to: setting forecasts, updating goals, reporting revenue, key opportunities, and sales activities. Providing consistent coaching and focusing on key account management will also be required to be successful. In addition, the role will be vital in strategic planning and working in conjunction with senior management, marketing, and applications to set future strategy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Management:

• Responsible for driving instrument, consumables and reagent kit revenue growth for the Eastern US.
• Develop and execute a regional sales plan that aligns with corporate objectives and drives growth.
• Promote sales strategies to sell directly to C-Suite at target accounts.
• Lead, support, and mentor a team of Territory Account Managers to execute Covaris’s commercial strategies and exceed quarterly and annual sales targets.
• Lead strategic account managers to grow key accounts.
• Routinely monitor performance of the sales team and implement timely development plans to improve individual and team performance as needed.
• Accurately and routinely forecast sales, order installations, and revenue for the district and its territories.
• Work cooperatively with Field Marketing, Strategic Marketing, Business Development, Commercial Operations and other teams within the organization to ensure that product capabilities and commercial strategy are effectively communicated to the sales team.
• Recruit, develop, and retain world class sales personnel.
• Utilize Salesforce according to standard protocols for pipeline management, accurate forecasting, and communication with field and internal teams.
• Ensure team compliance with the highest professional standards and company policies.

Territory Management:

• Lead the market development sales activities in assigned geography.
• Develop a pipeline to meet or exceed Territory revenue objectives.
• Use your consultative selling skills to overcome and manage objections, and negotiate to obtain sales.
• Network and interface with internal colleagues to share information and best practices.
• Liaise between in-house R&D and key customers to develop applications and market opportunities.
• Develop new business, grow existing business, and troubleshooting customer problems.

• Scientific or technical degree in the life sciences, advanced degree preferred.
• Minimum 7+ years or equivalent direct sales experience selling into the life sciences and/or clinical research markets required, with at least 3 years of capital equipment sales experience.
• Management experience is a plus.
• Experience rapidly expanding key accounts.
• Competitive nature and proven track record of consistent sales achievement.
• Extraordinary leadership skills with the ability to manage a team as well as cross functional interactions within the organization.
• Experience with NGS Workflows is highly desirable.
• Proficiency working at the highest levels within customer organizations is critical (President/CEO, CTO/CSO and CFO and other key influencers)
• Strong understanding of scientific applications and technology developments as they relate to customer requirements in target market segments.
• Role will require a home office and 50% travel at a minimum.
• Home office must be within proximity to a major airport within the eastern United States.

In addition to the essential responsibilities listed above, the employee may be required to perform other non-essential functions. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Up to 50% Travel

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

Covaris, Inc. is a profitable, rapidly growing, technology company headquartered in Woburn, Massachusetts, USA. Covaris developed the proprietary and patented Adaptive Focused Acoustics^® (AFA^®) technology platform which has sustainable, competitive advantages in both the pre-analytical and process technology life science market segments. For example, Covaris holds the leadership position in sample preparation for DNA sequencing.

In addition, the Covaris AFA enabling technology brings significant benefits to Drug Delivery and Formulation Development and is on a high growth trajectory in this market.

The position is ideal for a self-motivated individual with broad scientific background with experience in product management. Experience in sales and business development is preferred. The candidate should have a high level of curiosity about our customers’ needs and be able to translate their needs into a clear and concise message to help develop solutions. The successful candidate needs to be a creative and resourceful team player to work closely with all functions at Covaris (Marketing, Sales, Applications, R&D, Manufacturing, and Engineering).

The employee may be required to perform all or a combination of the following essential responsibilities as determined by business necessity.

• Acquire deep customer knowledge by interacting with customers to gain understanding of their technical requirements and translate to product definition and development.
• Align with Sales, Marketing, and Applications on technical product requirements for new products.
• Work with Sales, Marketing, R&D, and Applications to analyze new business opportunities.
• Create and own product development strategy and roadmap; identify areas of growth, create strategic marketing plans to drive product definition and development, customer engagement, and market penetration.
• Assist with the development of a marketing plan which includes sales strategies and tactics for sales and distribution channels; including, but not limited to: marketing material, sales collateral, launch material, presentations, and training.
• Have a strong expertise in sample preparation by knowing the market, competition, and trends.
• Familiar with commercialization plans which includes using sales forecasting and strategic planning to ensure profitability of product lines. This also includes working with the Project Manger to complete all Documentation to launch new products.

• Preferred PhD or Master’s degree in life or physical sciences. MBA is a plus.
• 10 years plus of marketing and sales experience, with a minimum of 5 years product marketing experience within the life sciences.
• Experience branding products for life science and clinical markets will be beneficial.
• Demonstrated strategic thinking and implementation skills; proven analytical skills with ability to translate data into actionable plans.
• In-depth knowledge of molecular biology; NGS and proteomics experience a plus.
• Critical thinking skills, excellent communication, and interpersonal skills are necessary, as well as the ability to prioritize tasks and timelines.
• 30% travel, primarily domestic.

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

Covaris, Inc. (www.covaris.com) is a rapidly growing, profitable, technology company headquartered in Woburn, Massachusetts, USA. Covaris has developed a proprietary and patented Adaptive Focused Acoustics™ (AFA) technology platform which is utilized in sample preparation processes in the analytical and life sciences industries worldwide. Covaris AFA has become the gold standard for DNA fragmenting in the Next-Generation Sequencing market. Covaris AFA is used by the largest and most productive genome centres.

Covaris AFA and other proprietary products have unique and competitive advantages for scientists working in Genomics, Proteomics and Epigenomics research.

Covaris is seeking a Field Applications Scientist (FAS) to provide technical expertise and education for our workflow solutions in the APAC region and the FAS should be located in China. The individual will also assist in managing Covaris technical resources and scientific collaborations, including protocols, application notes, and other publications.

This position is a member of the Commercial Leadership Group and have a dotted line responsibility to the Application team. It will also require working closely with Distribution Partners, Covaris Sales, Marketing, Applications, and directly with customers. This position it is ideal for a self-motivated individual with NGS experience and a broad scientific knowledge. The ideal candidate will have the drive to create a top-quality support processes and culture.

The employee may be required to perform all, or a combination of the following essential responsibilities as determined by business necessity.

• Partner with APAC Distributors specifically China distributor sales representatives to serve as the Covaris technology scientific/technical expert to help drive sales and provide support for new and existing customers.
• Lead new projects, understand the latest software, and help position new consumables with technical expertise.
• Organize and execute demonstrations of Covaris applications and products; manage these projects independently to ensure all demonstration equipment is fully functional and optimized.
• Help to maintain a library of publications pertaining to the use of the Company’s technology.
• Assist in the assessment of new applications for the Company’s AFA technology; provide technical expertise and insight for customer needs.
• Assist marketing to educate APAC distributors on current content.
• Work with Distributors to release new protocols that use the Company’s technology.

• Ph.D. in molecular biology, microbiology, biochemistry or similarly relevant field is preferred. Alternatively, a MSc with at least 5 years lab experience in relevant area.
• Fluent in Chinese and English.
• Knowledge of Next Generation Sequencing is mandatory.
• Direct lab experience of sample preparation techniques for molecular biology applications (cell lysis, microbiome, exosome, etc.).
• General understanding of sample preparation for epigenetics-based applications such as ChIP-seq, HiC, MeDIP-seq, methyl-seq.Excellent communication and interpersonal skills.
• Experience with Mass Spectrometry, cell/tissue disruption, and protein extraction will be highly beneficial.
• Confident and adapt in putting together and delivering scientific and technical presentations.
• Must be able to work well independently and as part of a team.
• Competency in using Microsoft Office 365.
• Experience with CRM systems (e.g., Salesforce).
• Must be detail oriented and highly motivated.
• Critical thinking skills, highly organized with the ability to prioritize tasks and timelines.
• Availability to travel up to 75% of working time in the field.

The position is based in China.

Access to public transport and proximity to major Research/ biotech hub is essential.

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

The Applications Scientist – Proteomics will be responsible for developing and delivering Covaris sample prep solutions to streamline customers proteomics high-throughput workflows. Working closely with Sales and Business Development, the candidate will deliver protocols, application notes, publications, and other marketing collaterals. This position is a member of the Application Team and will also collaborate with Marketing, R&D and Engineering.

We are looking for motivated individual who is curious and inquisitive, with an ability to understand and present complex issues in a streamlined way to customers, as well as across departments within Covaris.

This interdisciplinary, multi-faceted position offers an exciting opportunity to support, shape, and promote our successful, innovative sample prep solutions using our proprietary AFA® technology. The position offers a prominent level of interactivity and responsibility in a growing company, and the opportunity to work as part of a strong international team.

This position it is ideal for an individual with proteomics expertise, excellent writing skills and the drive to create state-of-the-art processes.

The employee may be required to perform all, or a combination of the following essential responsibilities as determined by business necessity.

• Technical point of reference for Covaris proteomics pre-/post-sales customer communications activities and customer training, with an ability to leverage these interactions for marketing collateral.
• Familiar with widely used proteomics technology platforms including advanced sample preparation strategies (e.g. labeling, crosslinking and pulldown), and quantitation and multiplexing methods (SILAC, TMT, etc.). The candidate should also be able to analyze and interpret mass spectrometry data.
• Familiar with modern protein extraction methodologies from FFPE (Formalin Fixed Paraffin Embedded) and flash-frozen tissues, and cells.
• Be the point of contact for voice-of-customer (VOC) and product requirements, with a focus on both applications and Covaris next-gen AFA-TUBE consumables.
• Lead identification and evaluation of modern technologies or instrumentation (i.e., imaging mass spectrometry) related to bioanalytical research and identify technical challenges and business development opportunities for Covaris.
• Provide technical support, expertise, and insight into customer needs.
• Assist Sales and Business Development by being the technical liaison in the pre-sales assessment of new applications for Covaris’ AFA® (Adaptive Focused Acoustics) technology.

• Required formal education: Physical-Chemistry, Analytical Sciences, Biochemistry, or related fields (PhD preferred)
• 3+ years of hands-on experience in mass spectrometry and biological sample prep.
• Critical thinking skills, excellent communication and interpersonal skills will be necessary, as well as the ability to prioritize tasks and timelines.

• Understanding of applied statistics and familiarity with design of experiments.

• Microsoft Office skills. MATLAB or Python previous experience would be considered a plus.
• Must be detail oriented and highly motivated.
• Oral presentation skills.

The position is based in Woburn, MA, USA

Travel: up to 20%, primarily USA

Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.