Field Application Scientist – Central Region, Texas based
Covaris, Inc. is an established biotech company headquartered in Woburn, Massachusetts, USA. Covaris has developed Adaptive Focused Acoustics™ (AFA) technology platform which enables pre-analytical sample preparation, enabling the extraction, purification, and collection of nucleic acids, proteins, and metabolites from a wide variety of samples. Covaris AFA technology is the gold standard for DNA fragmenting for Next-Generation Sequencing. Covaris products have unique and competitive advantages for scientists working in Genomics, Proteomics and Epigenomics research.
Summary:
Covaris is seeking an experienced Field Applications Scientist (FAS) in US- Central based in Texas (Houston, Dallas or Austin, close to major airport) to provide technical expertise and customer education/training for our Genomics, Sample Preparation & Proteomics workflow solutions. The individual will also assist in managing Covaris technical resources and scientific collaborations, including protocols, application notes, and other publications. This position is a member of the Solutions Group reporting to Manager, Field Applications-North America. It will also require working closely with Covaris Sales, Marketing, R&D, and directly with customers. This position is ideal for a self-motivated individual with broad scientific knowledge and the drive to create a top-quality support processes and culture.
Essential Responsibilities: The employee may be required to perform all, or a combination of the following essential responsibilities as determined by business necessity.
- Provide post sales on-site customer training in the form of classroom and/or hands-on laboratory sessions, lectures, and consultation to customers with regards to sample preparation/ analysis recommendations. Execute remote customer and distributor trainings as needed.
- Organize and execute demonstrations of Covaris applications and products; manage these projects independently to ensure all demonstration equipment is fully functional and optimized.
- Partner with Sales team to serve as the scientific/technical expert to help drive sales and provide support for new and existing customers. Lead pre-sales technical presentations.
- Act as voice of the customer (pre and post) and provide product feedback to departments such as R&D, and Marketing. Collect VOC in field and categorize in Solutions Database.
- Support trade shows, conferences, and technical symposia by presenting posters/talks.
- Be the lead technical writer: define, organize, and write protocols for both internal and external use to train sales, marketing, and customers.
- Working closely with Solutions teams, assist in the assessment of new applications for the Company’s AFA technology; provide technical expertise and insight for customer needs.
- Be the point of contact and respond to customer applications questions through Salesforce and in-person visits. Troubleshoot customer complaints related to biochemistry, assay or experimental design, software, instruments, or user’s technical skill. Escalate to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
Requirements/Qualifications:
- Preferred Master’s Degree or Ph.D. in Molecular Biology, Microbiology, Biochemistry or similarly relevant field. At least 1-2 years of Field Applications Scientist industry experience supporting on-site customers. Bachelor’s Degree with 2+ years of Field Applications Scientist industry experience. At least 5 years lab experience in a corporate or academic setting in relevant area.
- Availability to travel up to 70% of working time in the field.
- Knowledge of Next Generation Sequencing, RNA & DNA sample preparation is required. Proteomics experience would be considered a plus.
- Experienced with common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics.
- Expertise in technical writing; fully fluent in English.
- Direct lab experience in biomolecule extraction such as nucleic acids and proteins from flash frozen tissues, FFPE, and cells is highly desired.
- Excellent communication and interpersonal skills; confident presenter.
- Proven ability to troubleshoot and resolve technical issues.
- Ability to operate as an independent contributor and as a cooperative member of a team.
- Competency in using Microsoft Office 365
- Experience with CRM systems (e.g., Salesforce)
- Must be detail oriented and highly motivated.
- Critical thinking skills, highly organized with the ability to prioritize tasks and timelines.
- Capacity to maintain composure in stressful situations.
Other:
The position is based in Houston, Dallas, or Austin and close to major airport. Key Coverage area primarily includes TX, CO, NM, IL, LA, AL. A few occasional travels may occur outside of primary Central-US territories stated above based on customer needs.
Access to public transport and proximity to major Research/ biotech hub is essential.
Reasonable Accommodation: Covaris is an equal Opportunities Employer. We aim to ensure that no job applicant or employee receives less favorable treatment on the grounds of gender, marital status, race, color, ethnic origin, sexual orientation, age or disability. We also aim to guarantee that all appointments are made purely based on merit.
IF INTERESTED, SEND RESUME TO [email protected]